QuickMap FAQ

Welcome to our Frequently Asked Questions Page

Software Registration and Licensing

General

	Adding Data
	Aerial Photography
	Data Related
	Exporting Data
	Searching for Information
	Software Use

Install

How do you setup QuickMap on a server?
How do you install a QuickMap Update?
I keep getting error messages during the install. Why?
How large is the data. I assume there would be a number of CD's?
Is it possible to install QuickMap in a Network environment?
I have installed photos, but I can't see them in QuickMap?
When I run the air photo setup program I get an error about QExists. How do I fix this?
I have just reinstalled my PC using the initial install disks, do I have to install all my update disks or just the latest?
When installing a new client PC from the data on the server I get the error "Cannot copy file QMapData.mdb".
Can QuickMap be run on Citrix?
I have just installed the latest QuickMap upgrade, how do I check that the new data has been copied across?
QuickMap is running slowly across my Network. Why?
A previous install of QuickMap failed to uninstall properly and now when I try to reinstall the software I cannot change the location of the install directory. The application still detects the previous install. How do I remove this?
I have just upgraded QuickMap, and now I get a run time error message, then Quickmap exits. What is wrong?.
When I run QuickMap, I get the error Cannot Update Layers in QMap.MDB. This may be because the database is read only. Database is C:\Program Files\QMap\Data\QMap.MDB. Error is: Operation must use an updateable query What is wrong?
When I run Quickmap, I get the error message "file already in use. Could not open database"
The Quickmap install and Upgrades take a very long time to install (Hours). What is it problem?
When I run setup to install Quickmap, it keeps telling me "System files are out of date", even though I click "Yes" to update them and let the computer reboot. Why is the QuickMap install stuck in this loop?
The Quickmap install instructions tell me to log on as administrator. How can I tell if I am logged on as administrator?
Setup cannot continue because setup programs are missing
Runtime Error 5 followed by Error - 2147217904 (No value given for one or more required parameters) in procedure GetEditableLayers of Module modCommon.
When QuickMap is installed to a server from a client machine and Maintenance is later run from the server and an error message is generated, along the lines of – Installation files are missing. These are normally located on the disk labeled QuickMap disk 1. Setup aborted
When I run setup off QuickMap Upgrade Disk 2, I get the message "Upgrade has detected the file QMap.LDB on your system". Can I ignore this message?
What are the minimum permissions required to allow QuickMap to run?
Does QuickMap run OK under windows Vista?
Does QuickMap run OK on 64bit hardware?
The Windows Installer service cannot update the system file
When running Setup.exe I get the error message "Please go to the Control Panel to install and configure system components".
When I print photos to my colour printer, they print out green, How do I fix this?.
QuickMap tells me I don't have permission to open a database, yet I am the administrator. What is the problem?
Error 429: ActiveX component can't create object. this is indicative of a problem with MDAC
I have just upgraded QuickMap, and now it won't run. How do I fix it?
Uninstall QuickMap using add/remove programs does not seem to work. Is there any other way to remove QuickMap?

Software Registration and licensing

Right Mouse click on Survey Plan (Nth) or (Sth) in the Layer Control Tool under the Legal Group. Choose Layer Filter off the popup menu to display the layer filter form shown below. In the bottom window type this SQL command:

iif(isnull(survey_date),NULL,cdate(survey_date)) > #01-Jan-08#

This will show all survey plans surveyed after 1st Jan 08.

Can I import QuickMap data into CAD packages such as AutoCad, or GIS systems such as ArcInfo?

Yes. This can be achieved by exporting data in DXF Format which can be read by most GIS and CAD software. Note that you can only export from QuickMap at scales of 1:150,000 or less. Read the Export/Import section for more details.

Is it possible to store my data in a relational database such as SQLServer, Oracle or Access?

Yes. QuickMap can read data directly from any relational database that can be connected to via ADO. It is also possible to configure quickmap to read from an Excel spreadsheet, or even a text file.

Can other layers be added to QuickMap other than the default Edit Layer?

Yes. Select New Layer off the File menu.

Are all features in the original 1:50,000 LINZ vector topographic files also present in QuickMap?

Yes.

I keep getting error messages during the install. Why?

The most common reason for error messages during an install or upgrade is setup.exe either cannot read from the source disk because it is damaged, or cannot write to the target disk.

Errors you get if setup cannot read from the source disk are many and varied, but common error messages are

	Cyclic redundancy check error or
	Bad file mode or
	Error reading file xxxx or
	Not a valid Win32 Application

If the problem happens when you have quickmap install disk 1 in your CD-ROM, you should manually copy the files into a temporary folder on your disk, and try running setup out of the temporary folder. Click here to find out how to do this in more detail.

If the problem happens when you are upgrading quickmap with the latest property information using disk 2, the problem may be a disk read error, but more often it is related to permission on the target computer. e.g.

Failed to copy files E:\Data\\CRS\*.* From: E:\Data\ To: G:\Qmap\Data\
Error copying E:\\Data\ to G:\Qmap\Data\

This may be due to someone running quickmap on the network, and therefore the files are in use, or you do not have sufficient privileges to copy the files. The best solution is to manually copy the files. Manually copying the files allows you to narrow down which files are causing problem. Click here to find out how to do this in more detail.

How large is the data. I assume there would be a number of CD's?

QuickMap requires around 1.2Gb per Island. There are 2 CD-ROM's per Island. Each additional Expansion pack such as an Air Photo region requires around 650Mb.

Is it possible to install QuickMap in a Network environment?

Yes. If you have several users, we recommend you setup your server as a file server for QuickMap. Click here to see how to do this.

When installing a new client PC from the data on the server I get the error "Cannot copy file QMapData.mdb"

The file QMapData.mdb may be missing off the server. This is caused by installing the server with Version 4 (October 04), then upgrading to Version 5 (October 05). Then starting an install of the new client PC from the server which skips the Version 5 client upgrade step.

To fix the problem copy QMapData.mdb from the server AutoUpgrade\Release folder to the new client PC directory of c:\program files\QMap\Data.

How do I change the order that layers are displayed?

You can right click the mouse above the layer who's draw order you want to change and then select properties. A form will pop up and there is an option to specify the draw order of the layer. The higher the number the later the layer is drawn.

Can maps be saved digitally as a tif or .jpg or similar which can be cut and pasted into word documents and even pagemaker or publisher documents for advertisements and the like?

Yes. QuickMap allows you to save the map in a number of raster formats such as jpg, tif, gif etc. You can also select Edit->Copy map to copy the map into the clipboard, then you can paste it into your Paint program or whatever you have available.

Clients seem also to be getting good results printing to a PDF Writer. One program we have tried with success is called PDFCreator which can be sourced from http://sourceforge.net/projects/pdfcreator.

How do you measure distances in QuickMap?

Use the measure tool from the tools menu. The distance is displayed in the status bar along the bottom.

Some Properties do not have a title or owner displayed, why?

The title and owner may exist, but cannot be drawn on the map because the link between title/owner and the Survey Parcel is unknown. The Survey Parcel is required to Geocode (add a coordinate) to the title/owner, and without a Geocode, the title/owner cannot be drawn on the map. QuickMap provides tools to find the title/owner even if it is not shown on the map. Click here for more information.

How reliable is the Title and Owner details in QuickMap?

If you want to be absolutely certain about title and owner details, then you should obtain a copy of the title. In some cases it may also be necessary to view a copy of the Survey Plan. QuickMap is an index to survey and title information only, and you should check the authorative datasource (title and survey plan) where you require certainty.

Title and Survey Information in QuickMap is sourced from Land Information New Zealand (LINZ), and up until around the year 2000, LINZ maintained Title and Survey information as two completely seperate systems. This was because they were previously two seperate Govt departments. When they linked the two systems together, there were situations where the title and owner would not link with the survey plan. There are even situations (although rare) where title and owner were linked with the wrong survey parcel.

Custom Software has increased the LINZ match from around 78% to 98%, leaving around 2% of titles unmatched. We have no way of knowing how many titles are linked to the wrong parcel, but would estimate it to be better than 99.99% accurate.

Please contact us if you find a title linked to the wrong parcel, and we will arrange with LINZ for this to be corrected.

Can rotated text be saved in QuickMap?

Yes. Text is automatically rotated for any line feature that you place.

What do the symbols relate to on the different layers? For example the 'points' option displays black squares, are these buildings? Do you have a legend?

You can find out more information on absolutely every feature you can see on the map. Use the Info tool to find out what the feature is, and other details about that feature. QuickMap also allows you to create your own legend for printouts from the File->Print Setup menu.

Can we set defaults so when searching only set layers are viewed?

Yes. Right mouse click on the layer in the layer control tool, choose layer properties, and when the layer properties window appears, change the Maximum and Minimum scale range that the layer is visible between.

Can the size of the text, e.g. legal descriptions be made larger? The legal descriptions are too small on the rural areas to see. Can the font be made scaleable some way?

Yes. Use the Symbology editor to change the font size.

I have added my own item to the Find menu, but when I use it, QuickMap does not seem to display my results. What is wrong?

The logic that QuickMap uses to draw the "Find" results is:
1)    Search for the data.
2)    If the selected data is not within view, pan to the new location
3)    If the selected results cannot fit on the screen at the current scale, zoom out to make them fit
4)    Draw the selected label as the inverse of the current screen text. If there is no label, then show a rectangle in the inverse colour.

I would have expected the selected results to be visible in every case. To make sure they are not simply being obscured by other map data, you could try clicking the OFF button so that the "Find" results are the only thing displayed. Find results are made invisible by selecting "Deselect" off the right mouse button popup menu, and are not affected by the "Off" button.

If you cannot see the features selected by Find even after you click on the OFF button, then perhaps you have duplicates in your data. If there is duplicate data, then drawing the feature in the inverse colour twice will effectively make it invisible.

As far as zooming to the result is concerned. If you zoom in before selecting Find, then it is easier to see your result when QuickMap pans you to the correct area.

Some bearings and distances do not agree with those on the title plan, why?

Boundary bearings and distances displayed in Quickmap are sourced from LINZ, and are often (but not always) survey accurate where they exist inside Survey Capture Areas (SCA). Parcels outside the SCA may be metres, or some cases even more than 100m out of position.

The only way to be sure of the accuracy within QuickMap is to use SurveyView, which displays accuracy information along every boundary. To obtain survey accurate data over the whole country requires SurveyView and the Survey Plan expansion pack.

I placed a line on screen but have not been able to delete it, why?

Any feature that you place on QuickMap is added to the edit layer under the custom tab. To delete a feature you must make the edit layer the active layer and then use the Info tool to select it and then delete it.

If this does not work it could be because you did a network install and the custom.mdb database (the database that your data is saved in) is read only. The location of Custom.mdb can be found by right mouse clicking on the name "Edit Layer" in the layer control tool, and selecting Properties. The database location will be displayed near the top of the form, and is normally C:/Qmap/data/custom.mdb.

How do you calculate the area of a polygon that you have placed on screen?

Once you have place a polygon, make the edit layer the active layer and then use the info tool to select it. The area is one of the attributes that appears down the left of the screen. With Version 6 Quickmap, the area is also displayed in the status bar as you digitise it.

Can I search for a property using the owners name?

Yes.

When searching for titles, the numbers look strange, and don't relate to any numbers we are familiar with, both the old and the new configurations. Why is this?

All new title references (now they are in Landonline) are prefixed with a land district code i.e. WN for Wellington. This is because there is no such thing as DCDB land districts any more and a title reference needs to be unique across the country, hence the prefix and why they might look strange.

When I tried to export a fairly small area shown on the screen (2000m2) to dxf, I ended up with the whole of the East Cape, but with only coastline and maybe a bit of river information. What is the problem?

When exporting you should only turn on layers that you want to export. The reason the whole of the East cape has been exported is because the NZ layer has been left turned on subsequently exported. When you import into CAD the extents are so large that you can't see the other data you have imported.

A dxf export from QuickMap exports all the line work from all the layers that you have turned on. The main difference being that the line work is all one colour. Attributes are added to a Text layer when exporting in DXF.

Is there any way to add my own symbols to QuickMap?

Yes. Choose Tools->Symbology->Edit, click on the Point Editor, and change the font to whatever you like. You can also add bitmaps and patterns.

Can I adjust the size of the map by any means other than using the in and out buttons - ie choose a ratio?

Yes. select "Set Scale" off the "View" menu, or press CTRL/S, or double click on the scale displayed in the bottom right hand corner. This will display a form from which you can type in the new scale.
Also note that when you are zooming in using the +in button, if you hold down the left mouse button, you can drag out a box that defines your new view. You can also use the Page Up / Page Down keys.

I have imported a lot of data into the edit layer, and now I want to get rid of it. How do I do this?

There are four ways to get rid of the data.

	Right mouse click on the edit layer in the layer control tool, and select "Delete features in this layer".
	You can delete the data one feature at a time like this: 1) Make "Edit Layer" the active layer by clicking on the Custom Tab followed by the Radio (round) button next to the "Edit Layer" 2) Make the Edit Layer visible by putting a tick in the Edit Layer check (square) box. 3) Click on the I Inf button (next to the Pan button) 4) Click on the largest polygon displayed in the edit layer on map display. This will highlight it. 5) Press the Delete key.
	You can delete all the data by opening QMap\Data\Custom.MDB using Microsoft access, highlighting all the data in the table edit_layer and choose delete off the menu.
	You could copy custom.MDB off the install disk, and replace the one on your hard disk drive.

I’m having trouble locating my way points once they have been imported, what symbol do they take on?

The waypoints are imported into the "edit layer" by default, unless you chose another layer to import into. To view all data in the edit layer you can zoom to where the data is by

a) Making sure the Edit Layer (under the Custom Tab) is active (has a tick in the visibility check box)

b) Right-mouse click on Edit Layer and select "Zoom to Layer Extents"

This will zoom quickmap to the best scale and location for viewing all data in the edit layer. Turn the edit layer on by selecting on the Edit Layer visibility check box (tick the square) under the Custom tab. If you still cannot see your data, you may need to zoom out a fraction more. Otherwise try selecting it with the info tool. After you have selected a feature using the info tool, you can change it's appearance by selecting Tools -> Symbology -> Edit.

Is QuickMap Supported?

Custom Software Limited provides support for any install problems on all our products, for a period of up to 3 months. Telephone and email support is provided for QuickMap Enterprise, SalesView, MortgageView and SurveyView.

Can I run 1 license on my laptop as well?

Yes as long as it only for the one user.

I am having problems printing to a laser printer. Why?

On some computers, the print as raster option in QuickMap for some printers where the resolution and/or paper size is large. This is typically a memory problem. A possible solution is to print as vector. To set this option, select File->Print Setup off the Quickmap menu, and untick the "Print as raster" option. To obtain support create a Support Log and email it to us

Will QuickMap run on an Apple Mac?

The QuickMap software comes in a PC version only. For Mac Apple users, Quickmap requires a PC emulator, which can be found in most local computer stores.

How do you fix the error "Convert failed to create coordinate transformation error"?

The error happens when you specify another input or output coordinate system in QuickMap, and is caused by another application busting windows shared components used for coordinate conversion. To fix this issue, upgrade to QuickMap Version 7.3.142 or better. This release no longer uses the offending shared components.

Why Can't I get Help from the Program?

On computers that are running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, you may be unable to open Help files that require the Windows Help (WinHlp32.exe) program.
Go to http://support.microsoft.com/kb/917607 for the Microsoft resolution for your particular Operating System.

How Do I create a Support Log?

Occasionally we may ask you to create a Support Log. The support log provides our support people with all the information required to fix the problem such as error messages, install logs, and a listing of QuickMap files installed.

To generate a Support Log run QuickMap and select "Support Log" off the "Help" menu, and email it to us. The email address is printed at the top of the log file.

Alternatively if QuickMap will not even run, you can generate the support log by running QUtility.exe. This executable is located on disk 2 in the Utility folder.

To create the log file you:

1) Put QuickMap disk 2 into the CD-ROM
2) Run QUtility from the Utility folder. e.g. If your CD-ROM is D then Click Start->Run and type D:\Utility\QUtility.exe
When the QUtility program is running, click on the System Info button. The output is displayed in notepad which you can copy and paste into your email program. Alternatively, after running QUtility you can attach the file C:/QMapsysinfo.txt to the email.
3) Email the output to the email address printed at the top of the log file

There is also a copy of QUtility.exe copied into the Utility folder where QuickMap is installed. e.g.

C:\QMap\Utility\QUtility.exe

You can use this version as well if you find that more convenient.

How to display Lat/Long coordinates?

Select Tools->Options->Coordinate Display off the menu and choose WGS as the datum, and WGS84 as the projection.

How to add polygons?

Refer to Help-->Contents-->ADDING YOUR OWN DATA TO QUICKMAP USING DRAWING TOOLS

My QuickMap registration has expired and QuickMap is prompting me to reregister. Why?

The software is asking for registration details because the license has expired, or is close to expiring. Because QuickMap will enable you to access information pertaining to private individuals there is a regulatory requirement that means at any time Custom Software Limited may require you to delete the data (or any part of the data), including any data supplied by you to a third party and provide evidence satisfactory to Custom Software that the data has been so amended or deleted. For this reason, QuickMap Explorer must be re-registered once a year to enable Custom Software to obtain your contact details if necessary. There is no charge for re-registering QuickMap Explorer.

Can I export the geodetic data in Geodetic 49 and other coordinate systems?

Yes. You will need version 6.3 or better.

Why can't I export owner?

Owner names cannot be exported from QuickMap for privacy reasons. If owner is required, and Custom Software is satisfied you use for this data meets privacy requirements, then it can be made available through our bulk data option.

How do I add multiple parcels to my edit layer or a layer I have created?

Any selected feature(s) can be copied to your layer by right mouse clicking on the map and choosing "Copy Selected Objects To.." off the menu. Any feature or features can be selected using:

	Find Tool - Click the find button and search by owner, address etc.
	Info Tool - Click the Info button then click on the features on the map.
	Report Tool - Press CTRL/R to display the report form which offers advanced search options.
	Right mouse click on the map and choose Select by Radius or Select by Rectangle, or Select by Shape.

I have just reinstalled my PC using the initial install disks, do I have to install all my update disks or just the latest?

You only need to install the latest update disk, after the initial install. The updates are not incremental.

How do I modify the thick red line that is used to display the route during the automatic route generation?

Thick red line can be changed by modifying GP 6 and 7. Refer to Help-->Contents-->"Changing the Way Your Maps Look Using Symbology", for more details on how to do this.

How do I modify the road name sizes?

Road names can be turned off using the Road Name Nth layer under the Transport tab. In addition you can also modify the size of the road name text by modifying GPs 190 - 193 depending on what scale you are using the maps at.

The GPS icon appears as a small red circle which is hard to see if the route is marked in red. How do I change it?

You can modify the GPS symbol by modifying GP 7. Refer to Help-->Contents-->"Changing the Way Your Maps Look Using Symbology", for more details on how to do this.

How do I change the way the legal property boundaries look?

The easiest way to change the parcel boundary colour is to choose a different theme off the Themes menu (Available in QuickMap Version 7.0 or better). If you cannot find a theme that meets your requirements, you can manually change colours, shading patterns, line styles and much more using the symbology editor. Refer to Help-->Contents-->"Changing the Way Your Maps Look Using Symbology", for more details on how to do this.

Every time I run QuickMap it prompts me to register it again. Why?

This could happen for two reasons:

1) Your license has expired. With QuickMap Explorer, just re-register to fix the problem. For QuickMap Enterprise, check your annual subscription end date. If you still subscription is still valid, then try re-registering. If this fails, then contact Custom Software.

2) You are running Windows XP and your user account does not have permission to write to the computers registry. Contact your system administrator, or click here for more information.

I am having problems importing data from an EXCEL spreadsheet into QuickMap for geocoding, can you provide any tips?

1) Excel applies a data type to the column (text, number etc.) that cannot be modified when importing into Access. This means that you end up with columns that are defined by Access as numbers, but should actually be text as they contain text data. Best thing to do is to save your Excel spreadsheet as a text file and always import a text file. That way you will avoid any data type problems, as when you start out all your data is text.

Be careful to get your data types correct when importing data into Access. Access only looks at the first few records of the data you are importing and then automatically assigns a data type for the column, normally it gets this wrong, especially when importing house_no which often contain text suffixes.

2) While Access will let you use column names with spaces in them, it actually doesn't like it and can cause many problems. As a rule NEVER use spaces, numbers, system keys or symbols as or in column names.

How do I export areas greater than 1:250,000?

Larger areas can be exported using our bulk data option.

Does QuickMap have Valuation roll data?

Yes, for most QuickMap products. Our product summary shows which product contains Valuation roll data.

I note that recent subdivisions show up as orange/red and older parcels are green. Are you able to tell us at what date a parcel would be shown green, and at what date it would be shown red/orange?

If you select the Survey Plan reference (using the Info Tool), the survey date, certified date, registered date and plan description will appear in the information window.

Can QuickMap be run on Citrix?

Yes.

When I import data from another file format i.e. Mid/Mif file or Shape file I get a data import error message informing me that the field size is too small: 'The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data'. 'WktLayer.:InsertWktGeometry Failed to Save Geometry.SQL = SELECT*FROM edit_layer WHERE 1=2'. What is wrong?

This is because the text data in the file that you are trying to import is longer than 50 characters, which means it cannot be imported into the Edit Layer without increasing the size of the label field in the edit_table (where the attribute data is imported).

Open C:\Program Files\QMap\Data\custom.mdb and modify the design of the edit layer (edit_layer) to make the label field a memo field.

QuickMap Version 7 or better will automatically adjust the field size if possible.

How do I change the way the maps look?

The entire map can be changed by selecting a different theme off the Themes menu. You can also change the colour, font size, line thickness, shading and symbols for any piece of information contained in QuickMap. Refer to Help-->Contents-->"Changing the Way Your Maps Look Using Symbology", for more details on how to do this.

I want to import data into QuickMap using the Import Wizard. What section of the Help should I read?

Full instructions on how to use the Import Wizard in QuickMap can be found in the Help manual. This can be accessed from the Help-->Contents menu from within QuickMap. The section that you want to take a look at is called THE IMPORT WIZARD.

How do I turn on contours at a scales over 1:150,000?

Right mouse click on the contour layer in the layer control tool, and select properties. When the layer properties dialog displayes, untick the "Disable layer visibility checkbox when scale exceeds Maximum scale setting.

We are having problems with registration. It seems that Quickmap loses its registration if someone either changes their windows logon name or if the computer is turned off. What could be causing this?

Upgrade to QuickMap version 6 or better.

If this is not possible, then ensure that QuickMap is able to write to the QuickMap key in the registry.

I have just installed the latest QuickMap upgrade, how do I check that the new data has been copied across?

Select Date of Property data off the help menu.

I have some scanned topographic map sheets that I would like to add into QuickMap, how do I do this?

Refer to Help-->Contents-->Adding your own Aerial Photographs

How do I select information from QuickMap?

Refer to Help-->Contents-->The Information Tool

How do I pan and zoom while adding data into QuickMap?

Use the arrow keys on the key board to pan and the Page Up and Page Down buttons to zoom in and out.

How do I highlight / colour a piece of land so that I can print it out in a report?

The easiest way it to select it using the info tool. In version 6, you can change the way it is highlighted by pressing F9 to view the symbology editor, then edit GP 305. If you want to highlight multiple parcels, then set the layer as the Active layer by right mouse clicking on the layer in the layer control tool, and choosing active layer off the menu.

The other alternative is to copy the parcel into the edit layer if you want to keep the highlighted parcel for a while. To copy the parcel, select it using the info tool, click the add button, then click save.

Once you have added a the new parcel you may require to change its colour or appearance - Refer to Help-->Contents-->CHANGING THE WAY YOUR MAPS LOOK BY USING SYMBOLOGY for instructions on how to do this.

Can I increase the font size of the contour label so that they are visible at smaller scales?

If you cannot see the contours then you may need to increase the font size on the contour. To do this I refer you to the Help-->Contents menu and the section of the help entitled: CHANGING THE WAY YOUR MAPS LOOK BY USING SYMBOLOGY.

QuickMap is running slowly across my Network. Why?

You need to check that your virus scanner is not jumping in and scanning everything that QuickMap reads across the network. QuickMap should not take longer than a few seconds to draw a screen of information, even on a slow network. If its taking longer than a few seconds, then contact you system administrator to take a look at the virus scanner on the PC that is running slow (rather than look at the server). Custom Software doesn't provide support for configuring virus scanners, but by way of example:

Norton AntiVirus 2003	Select Options->Utilities->Protection->Exclusions and add .mdb and .qik
Norton AntiVirus 2005	Select Options->Norton AntiVirus->System->Exclusions and add the QuickMap data folder e.g. \\server\qmap\data\Legal\.mdb and .qik
Trend Micro PC-cillin Internet Security 2005	Select Network Security, double click on your profile name, click the exception list tab, Click the Add button and add QMap.EXE to the list.
AVG	Requires AVG Commercial version. Not available in the AVG free addition.

Why are the parcel dimension and parcel bearing layers grayed out?

To view the parcel dimension and bearing layers you must be at a scale less than 1:5000, or 1:1000 for QuickMap v6 or less. To set the scale hold the Ctrl key down on the key board and then select the "s" key. This will pop up the Set Scale window. Type in a scale of 5000 and then select OK. Notice that the parcel dimension and bearing layers can now be turned on. To view the layers at scales greater than 1:5000 you will need to copy the parcel into the Edit Layer and then modify the symbology of the new parcel so that its dimensions and / or bearings are displayed. Refer to Help-->Contents-->Copying Map Features into Other Map Layers for instructions on how to do this.

When I print a map the parcel boundaries are very faded and difficult to see. How do I make them darker?

Change the theme using the Themes menu. You can also make parcel boundaries darker using the symbology editor. For instructions on how to do this refer to Help-->Contents-->Changing The Way Your Maps Look By Using Symbology.

A previous install of QuickMap failed to uninstall properly and now when I try to reinstall the software I cannot change the location of the install directory. The application still detects the previous install. How do I remove this?

Run QUtility in the Utility folder of the latest Disk 2, Click on the Browse button under Set Location of QuickMap Data Directory and browse to the new location.

What files do I need to back up to save layers and data that I have added?

To determine where the data is stored for the Edit Layer or any layer you have created yourself, right mouse click on the layer in the layer control tool and select Properties to display the layer properties form. The full path of the database name is displayed at the top of the layer properties form. (e.g. C:\QMap\Data\Custom.MDB). This database should be backed up if you have added data to it you want to save.

I have changed the way my maps look and are not happy with what I have done. Is there any way I can start again?

Yes to restore all the default settings select Tool-->Symbology-->Restore. Or to reset the layer configuration select Tool-->Layers-->Restore.

What age are the aerial photographs?

If you have aerial photographs installed, you can use the info tool to query the photo. This will display the flown date. Note you must set the layer as the active layer before attempting to query it with the Info tool. The Active layer is set by right mouse clicking on the layer name in the layer control tool and selecting "Active Layer" off the popup menu.

If you do not have air photos, the flown date is displayed on the right hand side of the Photo product page.

I understand that aerial photography from the local council or 3rd party suppliers can be added to QuickMap. How is this done? i.e. in what format would the council supply the photos?

The supplier can either provide geo-referenced tiffs or ECW format. Doesn't matter as long as the photos are orthorectified and have a coordinate file that can be used to position them within QuickMap.

I have a Garmin GPS 72. I cannot download waypoints directly into Quickmap. (Tried GPS setup on Garmin and NMEA). I downloaded TrackMaker as suggested and succeeded in getting waypoints into that program. When try to import data from TrackMaker to QuickMap I get "Failed to open TrackMaker\Map1.txt". Why?

Chances are you haven't selected the correct coordinate system within TrackMaker.

Within TrackMaker select the Tools-->Options menu and this will display the GPS TrackMaker Options dialog. In this dialog, click on the Coordinates Tab, then click on the Deg radio to set it to degrees. Refer to Help-->Contents-->GPS Connectivity for more help on connecting your GPS unit.

How do I import a DXF?

Import DXF is not currently supported.

How do I deselect features that I have searched on, or highlighted?

Right click the mouse on the map window and then select deselect.

I have a job at coordinate <xxx> and I want to find out if there are any Datum 2000 marks within 15km radius of this coordinate. How do I do this?

Using the Find-->coordinate menu go to a job at <xxx>. Select the Find button from the tool bar and select the report radio button then report on 6th order marks within a 1Km radius. If you want to add in a new intersect layer option ie 15 Km radius then go into your local copy of QMap.mdb (under C:\program files\QMap\data) and add a new row into the QFind table or modify the current 1 Km radius option. Then when you next run QuickMap you will see the new intersect layer option. New row would be:

Id, QLayer, ComboReport, ComboIntersect, ReportColumns, ReportApp, GP, Notes, ReportFormat

25, 15 Km Radius, 0, -1, 15000, Radius, 196, Report format can be TXT, WKT or CSV, CSV.

I have lost the prompt that asks me "Do you want to save your current map position" when I exit QuickMap. How do I get it back?.

Select View->Prompt to save View Extent on Exit off the menu.

I have a just upgraded QuickMap, and now I get a run time error message, then Quickmap exits. What is wrong?

There are two main reasons for this to happen. Both are the result of Qmap.exe and Qcontrol.ocx being from different versions of the software.

The most common cause is when an icon has been manually dragged onto the desktop and the shortcut is pointing to the wrong version of qmap.exe.

Another cause is when you have recently upgraded using the latest upgrade disk, but do not have permission to write to the windows system32 folder. This can result in updating qmap.exe, but not qcontrol.ocx.

QControl.OCX Version 5 with QMap.exe Version 6 will cause Run-time error '429'

QControl.OCX Version 5 with QMap.exe Version 4 will cause Run-time error '13' - Type mismatch

To fix the problem insert your latest update disk labelled - Disk 2. Go to the AutoUpgrade folder, run setup.exe and follow the prompts.

I have just run QuickMap for the first time, and I get the error Cannot Update Layers in QMap.MDB. This may be because the database is read only. Database is C:\Program Files\QMap\Data\QMap.MDB. Error is: Operation must use an updateable query. What is wrong?

The first time QuickMap is run, it sets which Island you have installed by updating QMap.MDB. This update only happens once after an install, but it will fail if QuickMap cannot write to QMap.MDB because the database is read only. The most common cause of this is when an administrator installs QuickMap, but never actually runs it, then sets up a restricted account for a user to run QuickMap. The solution is to make sure you can write to C:\Program Files\QMap\Data\QMap.mdb. e.g. Run Windows Explorer, browse to C:\Program Files\QMap\Data\, right mouse click on QMap.mdb and choose properties, then make sure the database is not read only.

When I run QuickMap, I get the error message "Could not use ' '; file already in use. What is wrong?

QuickMap has attempted to open a Microsoft Access database which is already open in exclusive mode. This can happen when quickmap has been setup in a network environment, where several PC's are reading the QuickMap data (maps) off one central shared network drive. If one client can write to the shared network drive, and another client cannot, then the client who cannot write to the drive will get this error.

By default, the Microsoft Jet engine used by QuickMap will create LDB files such as qmap.LDB in the data folder, which access uses to control multiple users to a database. If this file exists, then the Microsoft Jet engine knows that someone has the database open. If you try to open this database, but are prevented from updating qmap.LDB because the network share is read only, then the Jet Engine treats the database as being open in exclusive mode.

The solution is to either

1) Make the quickmap folder read only for everyone so that no one can create the ldb file. OR

2) Make the quickmap folder read/write to everyone so that everyone can write to the LDB file

The QuickMap install and upgrades take a very long time to install (Hours). What is the problem.

The QuickMap install and/or Upgrade should take 5 to 15m minutes to install depending on your PC. If it is taking longer that this, and you have a relatively new PC (newer than 4yrs old) then there are a couple of things you should check.

Check if it's a network install. If you are installing QuickMap from a client PC onto your server, then the files will end up being copied across your network, which will really slow things down. You should consider running the install on your server, rather than from a client. If the server is not installed with QuickMap, then perform a minimal install first. You do not need to worry about registering quickmap on the server if you do not want to run quickmap on the server. The registration is not required to run setup or upgrade.

Check that your virus scanner is not jumping in and scanning everything that QuickMap reads. Custom Software doesn't provide support for configuring virus scanners, but by way of example:

If you are running Norton AntiVirus 2005, then select Options->Norton AntiVirus->System->Exclusions and add the QuickMap data folder e.g. \\server\qmap\data\Legal\*.mdb and *.qik

If you are running Norton 2003 then select Options->Utilities->Protection->Exclusions and add *.mdb and *.qik

When I run setup to install Quickmap, it keeps telling me "System files are out of date", even though I click "Yes" to update them, and let the computer reboot. Why is the QuickMap install stuck in this loop?

To fix this problem, upgrade to QuickMap Version 6 (March 06) or better.

If upgrading is not possible then follow this url http://support.microsoft.com/kb/q191096/ . for Microsoft help.

Quickmap does not seem to be up to date, even tho I have installed the latest update. How long does it take for new subdivisions to turn up in QuickMap.

I am having trouble registering QuickMap via the Offline registration process. Can you outline the process?

Click here for help on registering offline.

I am having problems with the import wizard. When I go to import an access database of coordinates the file will import correctly but then it will not draw the point on the map. What could the problem be?

The most likely problem is that there are spaces in field / column names of the table columns that you are importing. First rule of database training is never use spaces in column names. If you do be prepared for problems sooner or later. While MS access enables spaces to be used in field names it does not like it and it introduces bugs.

Simply remove the spaces from the filed names and try to import the data again.

When I run the air photo setup program I get an error about QExists. How do I fix this?

When installing Air Photos purchased 2002 onto a recent version of QuickMap, you can sometimes get the error

The record cannot be deleted or changed because table 'QExists' includes related records.

This is because the old air photo setup program does not know about a constraint that exists between the QExists table and QLayers table in some versions of QMap.MDB. The solution is to remove this constraint. There are two ways to do this;

If you do not need to keep any changes you have made to Symbology (how the map looks), new Layers (you have added your own layers), or changes to the layer visibility, then you can copy QMap.MDB off disk 1 to your PC.The file QMap.MDB is in the data folder Data of Disk 1. To determine where to copy the file, run QuickMap, and select help->About Quickmap off the menu. The 6th line shows the Data Folder in the about dialog box.

The other alternative if you have Microsoft Access is to manually delete the constraint between QExists and QLayers.

After copying the file (or deleting the constraint), re-run the Air Photo setup.

I have installed photos, but I can't see them in QuickMap?

This checklist covers all the things to check if you have installed photos, but they do not appear when you run QuickMap.

1) Check the log file. Select Help->Support Log off the QuickMap menu, and look for this error message:

Failed to create INCSRenderer object, class not registered. ECWViewer

If this error appears then the ECW Image rendering software used by Quickmap needs to be re-installed. This normally happens when some other software modifies or shifts the location of some of the required dlls. The solution is to upgrade to QuickMap version 6.3.101 or better. This version of QuickMap uses a local version of the required ECW image files, rather than a shared version.

2) Check your registration. Run quickmap and select Help->About QuickMap off the menu. The 4th line should display the word "Images". e.g. Quickmap Enterprise,Images (305 days). If not, then you need to register QuickMap by selecting Help->QuickMap Registration. If you have registered, but Images still do not appear when you select Help->About QuickMap then contact Custom Software for an Air Photo License key.

3) Check Air Photos have actually been installed. Select Help->About QuickMap off the menu and confirm the 7th line refers to a valid Image folder. e.g. Image folder: C:\Program Files\QAirPhoto\. If the Image folder is blank, then you need to run the Air Photo setup. Note that running the Air Photo setup on a server does not install air photos on the client PC's.

Also check the folder actually exists. If the Air Photos are on a shared network drive, the network drive may no longer be valid if the drive letter has changed or the network is down.

4) Check for permission problems during the install. This section only applies to QuickMap installs on a Client PC that has Data (Maps) sitting on a network server. When the Air Photos are installed, the Air Photo layer is added to QMap.MDB. On Air Photo setup.exe version's prior to February 06, the setup program did not complain if it could not update QMap.MDB on your server. It would only complain if it could not update qmap.mdb on your local PC. Check you have full access to your local version of qmap.mdb and the server version, and re-run setup if necessary.

I know of a recent house sale that doesn’t seem to appear on SalesView?

The sales information within SalesView is supplied by the Local Authorities. Under the Local Authorities Act 2004, Local Authorities are informed of property transactions within their area by the property purchasers’ lawyer.

Usually the sale is lodged with the Local Authority straight away, however in some cases it may not happen for several weeks. Only very rarely would the lawyer wait three months to lodge the sale.

Headway Systems Ltd, who supplies the data for SalesView, has data supply contracts with either the Local Authorities themselves or the organisation hired by the Local Authority to manage the data. Different Local Authorities process this information at different speeds. Some are very fast, some are not. Every two weeks all the recently processed property sale information is electronically sent to Headway Systems, who then turns this into a SalesView update disc and sends it out to you.

SalesView discs are only sent out every month. So the speed with which you receive new sales information is a factor of:

The time it took for the purchasers’ lawyer to lodge the sale.
The speed with which the Local Authority processes the data.
Whether the sale was logged just before or just after the 2 weekly transfer of information to Headway System.
Whether or not that information was received just prior to a SalesView disc being sent out of just after it.

I know of a Sale that occurred last year and it hasn’t shown up on SalesView?

The information you see on SalesView comes from two different data sources. The cadastral or property parcel information is supplied and updated by LINZ (Land Information New Zealand) and the sales and property details are supplied by the Local Authorities. Much effort has gone into matching these two databases together and nationally approximately 96% of the two streams of data can be linked. This means that in 4% of cases we will receive property sale information but can not match it to a property on QuickMap. This is why there are a handful of historic sales that do not appear on SalesView.

The % match rate varies around the country but the average for all New Zealand is 96%. We are constantly endeavouring to improve this match rate.

When using the Info tool on the Appellation layer, It shows a field called Topology Class. What is this field?

The Topology class is used by LINZ to categorise properties, or rights over properties into the following categories;

	Topology Class	Topology Type	Description
PRIM	Primary	Polygonal	The parcels which, when they have 'current' status, define the extents of fundamental rights of proprietorship. They form the network layer of current parcels that covers New Zealand without gaps or overlaps. Examples are lots, sections, Maori land blocks, roads, railways, rivers, lakes, the sea, etc.
STRA	Strata	Polygonal	A special type of parcel that can be associated with primary parcel intents. They are commonly used for primary parcels but are defined in 3 dimensions and therefor may overlap current primary parcels. In other words, they are parcels that would be primary were it not for the fact that, when they become 'current', they violate the 'no-overlaps' rule. Examples are bridges and tunnels.
SECO	Secondary	Polygonal	Generally easement parcels. Current parcels in this network may overlap each other and current primary parcels but only in a way so that a current secondary parcel may not overlap more than one current primary parcel.
TERT	Tertiary	Polygonal	Current parcels in this network are similar to the current secondary parcels except that they may overlap more than one current primary parcel. For example, mining parcels, leasehold parcels, etc.
SECL	Secondary Centreline	Lineal	Secondary parcels (typically easements) that are defined by a line rather than a polygon.
TECL	Tertiary Centreline	Lineal	Tertiary parcels (typically easements in gross) that are defined by a line rather than a polygon.
NONE	None	No topology	Parcels which have no topology defined in Landonline. This includes: flats and units where there is no spatial definition in Landonline, except as depicted on the plan image non-survey defined parcels

Setup cannot continue because Setup Programs are Missing

The error "Setup cannot continue because setup programs are missing" is because setup.exe on your server is version 6.1, but the other setup files on your server are version 6.0 (the setup version is independent to the QuickMap version).

One way this could happen is if the QuickMap upgrade disk 2 is manually copied onto the server.

Normally the monthly update is applied by running setup.exe off disk 2. If the latest update disk has been installed by manually copying the disk, the install will need to be done again but this time by running setup off the CD-ROM.

To fix the half V5/V6 QuickMap setup problem copy files from the release folder on QuickMap disk 1 to the release folder on your server. The files in this folder should include InstMsiA.Exe, InstMsiW.Exe, QuickMap.msi, Stp.exe, Stp.Ini, unzip.txt, Upgrade.mdb and Upgrd.exe.

RunTime Error 5 followed by Error - 2147217904 (No value given for one or more required parameters) in procedure GetEditableLayers of Module modCommon

Either the current upgrade (Setup.exe V6.1.0) or a previous failed upgrade results in the QEditColumns table only having columns for: TableName and ColumnString, instead of the required columns

This generates the above error message as at (QuickMap V6.1.66) when the program tries to access the missing columns.

The solution is to:

a) Backup the existing QMap.mdb

b) Replace the QEditColumns Table (C:\Program Files\QuickMap\Data\QMap.mdb) with a correct version of the Table.

In a client/server environment, check to make sure the QMap.mdb on the server also has the correct version of this table.

When QuickMap is running correctly, the backed-up QMap.mdb can be deleted.

A QuickMap License could not be found. Your clock appears to have been put back. To fix this problem you must re-register QuickMap. Select Register QuickMap off the Help Menu. QuickMap will now close as there are no layers to display.

This is a problem which happens when you put your clock back. Normally, by re-registering QuickMap you are able to run the program. However, in QuickMap V 6.1.66 - V 6.2, you do not have the opportunity to re-register before the program exits.

Click here to fix this problem.

When QuickMap is installed to a server from a client machine and Maintenance is later run from the server and an error message is generated, along the lines of – Installation files are missing. These are normally located on the disk labeled QuickMap disk 1. Setup aborted

The solution is to either:

Run the maintenance from a client or (reinstall) QuickMap to the server from the server.

When I run setup off QuickMap Upgrade Disk 2, I get the message "Upgrade has detected the file QMap.LDB on your system". Can I ignore this message?

No. Click here to find out how to fix it.

What are the minimum permissions required to allow QuickMap to run?

You do not need to be administrator to run QuickMap, but you need to understand the implications of restricted write access to certain areas. This is best explained with a worked example. Lets assume you installed to C:\QMap by running \\myserver\qmap\setup.exe off your server, and you chose the Minimal setup option. In other words, the data (Maps) are all on your server at \\myserver\qmap and the QuickMap software is installed to C:\QMap. Here are the places QuickMap will try to write:

Location	Reason
Registry HKEY_CLASSES_ROOT\QuickMap	QuickMap stores the location of the data (Maps) and some of the registration information here. If QuickMap cannot write to this location, then every new user that runs QuickMap will be asked to register. We recommend you avoid this problem by either registering QuickMap as administrator, or allowing write access to this in the registry.
C:\QMap\Data\QMap.MDB	This Microsoft Access database is used by QuicKMap to store information about which layers (maps) to draw, how they look (colours, fonts, line styles etc) along with other configuration details. If the database is read only, then the user will not be able to save any changes they make as to how the Map looks. There will also be some layers that do not display unless you have run QuickMap at least once as administrator. We recommend you allow write access to this database.
C:\QMap\Data\QMapData.MDB	This Microsoft Access database is potentially used by QuickMap to save data imported by the user. If the user cannot write to the database, then they cannot import data into it.
\\myserver\qmap\data\Custom.MDB	The Microsoft Access database Custom.MDB is used by QuickMap to save points, lines, polygons or text that have been manually added using the mouse, or imported using the Import wizard. If the user cannot write to the database, then they cannot add data to the Edit Layer. If you wish to leave the server as read only, but still want the user to be able to add data, then you should tell QuickMap to use the local copy of Custom.MDB (C:\QMap\Data\Custom.MDB). To do this, open the database C:\QMap\Data\QMap.MDB using Microsoft Access, Open table QDataSource, Search column QLabel for the value Custom and change [DEFAULTDIR]\Custom.MDB in the QSource column to C:\QMap\Data\Custom.MDB
Microsoft Acess Databases	QuickMap distributes Microsoft Access Databases as part of the standard distribution. A good description of consequences of limiting access to these databases can be found at http://support.microsoft.com/kb/208778

How easy is it to add my own photos to QuickMap.

As easy as Drag/Drop or paste it in from the Clipboard using CTRL/V. Take a look at the walkthrough or click here to see how its done.

Does QuickMap run OK under windows Vista

Yes, if you are running Version 6.3.89 or better.

QuickMap should be installed to C:\QMap and not under Program Files, as this is "Read Only" under Vista. If you currently have QuickMap installed in Program Files, it should be uninstalled and then reinstalled.

If you are running an older version of QuickMap:

	Browse to qmap.exe using Explorer (e.g. C:\Program File\QMap\QMap.exe )
	Right mouse click on qmap.exe and select Properties off the menu.
	Click on the Compatibility tab
	Click the Run this program as administrator check box, then Apply

Does QuickMap run OK on 64bit hardware?

Yes if you are running Version 6.3.98 or better.

There is a problem with Windows Server 2003 on 64bit hardware. Under this release, QuickMap Find form and Symbology form will not display. To fix this problem, upgrade to Version 6.3.98 or better.

The Windows Installer service cannot update the system file ____because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

This message is most likely to appear during an install on a Windows 2000 or Windows 2003 Server and is part of the Windows Protection System. Just click OK as the file exists and does not need to be replaced.

When running Setup.exe I get the error message "Please go to the Control Panel to install and configure system components".

This occurs if you attempt to install QuickMap by selecting Run off the Start Menu and typing Setup.exe without including a path to the location of the QuickMap setup.exe. As a result your pc will endeavour to run the Setup.exe file located in the Windows System32 directory and generate the error message.

Solution - Right-mouse click on Start and select Explore to open your Windows Explorer. Navigate to and run Setup.exe from the CD Drive containing your QuickMap Disk or to the QuickMap folder you are installing from.

Error 429: ActiveX component can't create object. This is indicative of a problem with MDAC

Solution - Click Start, Run and enter the information contained in Step 1 below and push ENTER. When complete you should be told that the registration has been successful and click OK. Repeat for Steps 2,3 and 4.

regsvr32 scrrun.dll
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\DAO350.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\DAO360.dll"
regsvr32 "C:\QMap\QControl.OCX"

This process can also be run from a command line.

When I print photos to my colour printer, they print out green. How do I fix this?.

Solution - Upgrade QuickMap by running AutoUpgrade\Setup.exe off the latest CD-ROM disk 2.

QuickMap tells me I don't have permission to open a database, yet I am the administrator. What is the problem?

I have started getting the following error message;

Could not open database Provider=Microsoft.Jet.OLEDB.4.0;Data Source=Q:\qmap\data\QMapData.mdb;Persist Security Info=False You do not have the necessary permissions to use the '

Your system may be blocking access to the Microsoft Access 2000 database if its located on the network. The easiest fix is to replace QMapData.mdb with a Microsoft Access 97 database. Click here to change database version. Important: If you have added your own data to this database, or are not sure if you have added data to it, then contact us for help.

The Microsoft Jet database engine cannot find the input table or query '<<layer name>>'. Make sure it exists and that its name is spelled correctly. WktSet::Query SELECT <<layer name>>.ID,GP,Label,FileName,xmax,ymax,xmin,ymin FROM <<layer name>>WHERE ID = 0

This error can be generated if a user has created a layer and then deleted or moved the source database, which will result in an error message when QuickMap starts or the layer is manually turned on.

Solution - Use the QUtility application (from the QUtility Folder either on a recent Disk 2 or from the QMap Folder in Windows Explorer. The following is a step by step example.

In the example below QuickMap is assumed to be the C:\QMap folder and the layer name is assumed to be myoldstuff. Both of which, of course, will need to be changed to the appropriate value for individual needs.

1. Make a backup copy of C:\ QMap\QMap.mdb

2. Run C:\ QMap\QUtility.exe

3. Copy and paste the following into the SQL box and press run

DELETE * FROM [QDefaultTable] WHERE [qLayer] = ’myoldstuff’

You should be advised that 1 record has been updated. If not, check that your details are correct.

4. Copy and paste the following into the SQL box and press run

DELETE * FROM [qLayers] WHERE [LayerName] =’myoldstuff’

Again you should be advised that 1 record has been updated.

I have just upgraded QuickMap, and now it won't run. How do I fix it?

Upgrade to Version 7.0.119 or better to fix these error messages during startup;

	"A Major error has been encounted. QuickMap will now attempt to close. Access Violation: the instruction at '0x1003F592' attempted to 'read' data at address '0x4'. Restart QuickMap after closing.
	Failed to update QDefaultTable for Ashburton Air Photo's. Error was: Class does not support Automation or does not support expected interface.
	Cannot Update Layers in QMap.MDB. This may be because the database is read only. Error is: Class does not support Automation or does not support expected interface.

Solution - Upgrade to version 7.0.119 or better.

	Last updated 23 Feb 10