When trying to install software or Quickmap data using QSetup, you may get this error:
Unable to process installer configuration file: An error occurred loading a configuration file: Logon failure: unknown user name or bad password.
A variation of this same error is:
Quickmap Install Failed
Unable to process installer configuration file: An error
occurred loading a configuration file: The user name or
password is incorrect.
This is because QSetup has been run as a different user which doesn’t have access to the mapped drive, or UNC file location of the necessary QIK, MDB and zip files.
To fix this, please ensure that you do not run QSetup by right clicking it and clicking “Run as administrator”; instead just double click QSetup to launch it.
❗ The account that you are logged in as may or may not be an Administrator, but it’s important not to right click the file to run it as this changes the user context to one that doesn’t have access to the files.
Addendum: In a less likely scenario, this can also be caused by not electing to save mapped network drive credentials when the drive containing the files was mapped. To fix this, remap the network drive, ensuring that you tick the checkbox to “Reconnect at sign-in”.
Addendum: This error can also happen if you are not a member of a domain and are using Workgroup credentials, possibly to connect to a Samba (Linux) share (typically on a non-Windows NAS box). In this scenario, When the installer elevates to the administrative context (even for the same user account When you click “Yes” to the install popup), the elevated account doesn’t have access to the share. To fix this, right click the command prompt icon and click Run as Administrator. Then navigate and launch the Quickmap installer located in the Data Directory (you might have to navigate via the UNC share or remap the network drive for the administrative context). After installing Quickmap, you may get an error regarding the Quickmap.mdb in the user’s My Documents directory. To fix this, copy the Quickmap\Data folder of another user’s My Documents folder.
Notes: This error may also be accompanied by the following errors in the error log:
Data Directory (\\ip-address\folder\QMap\Data\) is inaccessible
Unable to report stale data files: The user name or password is incorrect.
Inner Exception(-1) IOException: The user name or password is incorrect.